Shipping policy

Thank you for choosing Luna Fever.

At Luna Fever, we are committed to creating a smooth and reliable shopping experience. From order preparation to delivery, we carefully handle every step to ensure your purchase arrives safely.

Please review the shipping information below before placing your order.

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Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items.

Orders are processed within 1–3 business days.

Orders are handled Monday through Friday, excluding weekends and public holidays.

During special promotions, holidays, or periods of increased order volume, processing times may require additional time.

After your order has been shipped, you will receive a confirmation email containing your tracking details.

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Shipping Rates

United States Shipping

Shipping fees are automatically calculated during checkout.

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Tracking Your Order

Once your package has been dispatched, a shipping confirmation email with tracking information will be sent to the email address provided at checkout.

Please allow up to 48 hours for tracking information to become available after the carrier receives your package.

If you cannot find your shipping confirmation email, please check your spam or junk folder.

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Shipping Address

Please carefully review your shipping details before completing your purchase.

Customers are responsible for providing accurate and complete delivery information.

Luna Fever is not responsible for:

• Delays caused by incorrect addresses
• Failed deliveries due to missing information
• Additional shipping charges caused by address changes

If you need to update your shipping address, please contact us as soon as possible. Address changes cannot be guaranteed once your order has entered processing.

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Multiple Package Shipments

To provide faster fulfillment, items from the same order may occasionally be shipped separately.

If your order is divided into multiple shipments, each package will include its own tracking information.

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Shipping Restrictions

Some locations may have limited shipping availability due to carrier restrictions or local regulations.

Luna Fever reserves the right to restrict shipping services to areas where reliable delivery cannot be provided.

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International Orders & Additional Fees

For international orders, customers are responsible for any customs duties, import taxes, VAT, or additional fees required by their local authorities.

These charges are not included in your order total or shipping fees.

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Shipping Delays

While we work hard to ensure your order arrives smoothly, unexpected delays may occur due to circumstances beyond our control, including:

• Severe weather conditions
• Carrier delays
• Customs inspections
• Public holidays
• High shipping volumes
• Transportation disruptions

We appreciate your patience and understanding during these situations.

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Lost or Damaged Packages

If your package is lost, damaged, or arrives with missing items, please contact our Customer Care Team as soon as possible.

Please provide:

• Order Number
• Full Name
• Photos of the package (if applicable)
• Photos of the item(s)
• Description of the issue

Our team will review your request and assist you with the next steps.

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Contact Us

If you have any questions regarding your order or shipping, please contact us.

Email:
love@lunafever.com

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Business Information

Luna Fever

921 Walnut St
Boulder, CO 80302
United States

Business Correspondence Only – Not a Return Address