Refund policy

At Luna Fever, your satisfaction is our priority. We want every piece you receive to make you feel confident and beautiful. If your purchase does not meet your expectations, our team is here to assist you with a simple and smooth return process.

Please review the guidelines below before requesting a return.

Return Eligibility

Eligible items may be returned within 30 days from the delivery date.

To qualify for a return, items must meet the following requirements:

  • Must be unworn and unused
  • Must be in original condition
  • Must not have been washed, altered, or damaged
  • Must be free from makeup, perfume, deodorant marks, stains, or pet hair
  • Original tags must remain attached
  • Must be returned in appropriate packaging to prevent damage

Returns that do not meet these requirements may not be accepted.

Items Not Eligible For Return

For hygiene and safety reasons, the following items cannot be returned:

  • Final Sale items
  • Gift Cards
  • Bodysuits
  • Swimwear without original hygiene protection
  • Lingerie & Intimate Apparel
  • Earrings
  • Hair Accessories
  • Beauty Products
  • Personalized or customized items

Items marked as Final Sale cannot be returned or refunded.

How To Start A Return

Before sending any item back, please contact our Customer Care Team for return approval and instructions.

Please provide the following information:

  • Order Number
  • Full Name
  • Email Address
  • Item(s) you wish to return
  • Reason for your return

Our team will review your request and provide the next steps.

Email:
love@lunafever.com

Please do not send items back before receiving return instructions.

Return Shipping

Customers are responsible for return shipping costs unless the item received is incorrect, damaged, or defective.

We recommend using a shipping service with tracking information to ensure your package can be located during transit.

Luna Fever is not responsible for return packages that are lost, damaged, or delayed during return shipping.

Refund Processing

Once your return has been received and inspected, we will notify you of the approval status.

If approved:

  • Your refund will be issued to the original payment method.
  • Please allow 5–10 business days for processing.
  • Additional time may be required depending on your bank or payment provider.

Original shipping fees are non-refundable unless the return is caused by an error from Luna Fever.

Damaged, Incorrect, or Defective Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Please include:

  • Order Number
  • Photos of the item
  • Photos of the packaging
  • Description of the issue

Our Customer Care Team will review your request and assist you with the appropriate solution.

Refund Delays

If your refund has been approved but you have not received it yet:

  1. Check your bank account again.
  2. Contact your credit card provider.
  3. Contact your bank regarding possible processing delays.

If you have completed these steps and still have not received your refund, please contact our support team.

Order Cancellation

Orders begin processing shortly after they are placed.

If you need to cancel or update your order, please contact us as soon as possible.

While we will do our best to assist, cancellation requests cannot be guaranteed once your order has entered processing or has already been shipped.

Contact Us

If you have any questions regarding returns or refunds, please contact our Customer Care Team.

Email:
love@lunafever.com

Business Information

Luna Fever

921 Walnut St
Boulder, CO 80302
United States

Business Correspondence Only – Not a Return Address